Refund Policy

Last updated: 6 November 2026

1. Unused prepaid credit

You may request a refund of unused prepaid balance within 14 days of the top-up. The refunded amount excludes any credit already consumed and any payment-processor fees we cannot recover.

2. Used credit

Tokens already consumed are not refundable, because the upstream inference has already been purchased on your behalf.

3. Failed requests

Requests that fail due to an upstream error are not billed. If you believe you were charged incorrectly, contact us within 30 days with the request ids and we will correct the balance.

4. No subscription plans

Tapix AI is prepaid only. We do not offer monthly subscriptions, minimum terms, or auto-renewal. You add credit when you need it and spend it at your own pace. Unused prepaid credit stays on your account until you spend it or request a refund under this policy.

5. How to request

Email billing@tapixai.com from the address on your account, with your invoice or top-up reference. We process eligible refunds within 5–10 business days. Refunds are issued through our payment provider; the final destination depends on the original payment method and on what the provider supports.

6. Chargebacks

Please contact us before filing a chargeback — most issues are resolved faster directly. Accounts with an open chargeback may be suspended while it is investigated.