Privacy Policy

Last updated: 7 November 2026

Tapix AI ("we", "us") provides an API gateway that forwards requests to third-party model providers. This policy explains what we collect and why.

1. What we collect

• Account data: email address, API key identifiers, timestamps, country inferred from billing.
• Usage data: model id, token counts, latency, HTTP status. We do not store the content of your prompts or completions in our logs.
• Billing data: payment is processed by our payment provider (currently Stripe). We never see or store your full card number.

2. How we use it

• To authenticate requests, meter usage and produce invoices.
• To detect abuse, fraud and rate-limit violations.
• To send service notices (outages, billing). Marketing email is opt-in.

3. Sharing

Your request payload is transmitted to the upstream provider that serves the selected model, because that is how the service works. Each provider has its own retention and training policies. We share billing data with our payment processor and may disclose data where legally required.

4. Retention

Usage records are kept for 12 months for billing and dispute purposes. When you delete your account, we delete account data within 30 days. Backup copies are purged within 90 days.

5. Your rights

You may request access, correction, export or deletion of your personal data by emailing us. We respond within 30 days. If you are in the EEA/UK you may also complain to your local supervisory authority.

6. Security

Traffic is encrypted in transit (TLS). API keys are stored with access controls, are never displayed in full after creation, and can be revoked at any time from your dashboard.

7. Children

The service is for users aged 18 and over. We do not knowingly collect data from anyone under 18.

8. Contact

privacy@tapixai.com